Your privacy matters to us. This page explains exactly what personal information we collect, how we use it, and the rights you hold as a player on our Philippines platform.
Last updated: 2025 · Applies to all registered players in the Philippines
We only gather the data we genuinely need to run a safe, fair, and enjoyable platform for players across the Philippines.
When you create an account on 774pub, we collect your full name, date of birth, email address, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. We also use your registration details to personalise your experience and communicate important account updates to you. Your date of birth is stored securely and is never shared with other players or displayed publicly on the platform. Providing accurate registration information is a condition of your account and is necessary for identity verification purposes.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your preferred payment method, transaction reference numbers, and account details associated with your chosen local payment channel. We do not store full card numbers or sensitive payment credentials directly on our servers — all payment processing is handled through secure, encrypted channels. Transaction records are retained for regulatory compliance and to assist with any disputes or queries you may raise. We may also use transaction history to detect unusual activity and protect your account from unauthorised use. Your financial data is treated with the highest level of confidentiality at all times.
As you use the 774pub platform, we automatically collect certain technical and behavioural data, including your IP address, device type, browser version, pages visited, session duration, and in-platform actions such as games played and bets placed. This data helps us understand how players interact with the platform so we can improve performance, fix technical issues, and deliver a smoother experience on both desktop and mobile. Usage data is also analysed in aggregate form to identify trends and inform product development decisions. We do not use this data to build individual profiles for sale to third parties. Behavioural data related to gaming activity may also be reviewed as part of our responsible gaming monitoring obligations.
When you contact our support team or submit a query through any available channel, we retain a record of that communication, including the content of your message and any attachments you provide. This allows us to track the progress of your request, ensure consistent follow-up, and improve the quality of our customer service over time. Support records may also be reviewed internally for training and quality assurance purposes. We will never share the content of your support communications with unrelated third parties. If you provide feedback or participate in any optional surveys, that information is used solely to improve the platform and is handled with the same level of care as all other personal data.
Every piece of information we hold serves a clear purpose — and we take our responsibility to protect it seriously.
Your personal data is used to verify your identity, protect your account from unauthorised access, and ensure that only you can initiate withdrawals or make changes to your profile. We apply industry-standard encryption to all stored personal data and require secure authentication at login. Any suspicious activity detected on your account will trigger an internal review, and you will be notified promptly if we identify a potential security concern.
Aggregated and anonymised usage data helps our team identify which features players find most valuable, where technical friction occurs, and how the overall platform experience can be refined. We use this insight to prioritise development work, optimise mobile performance for Filipino players, and ensure that new features meet the expectations of our community. No individually identifiable data is used in this analysis without your explicit consent.
We use your contact details to send you essential account notifications, such as deposit confirmations, withdrawal updates, verification requests, and security alerts. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Where you have given consent, we may also send you information about platform updates or promotions — you can withdraw this consent at any time by contacting our support team.
As an online gaming platform serving players in the Philippines, 774pub is required to retain certain records for compliance with applicable laws and regulations, including anti-money laundering obligations and age verification requirements. Personal data retained for compliance purposes is stored securely and accessed only by authorised personnel when required by law or in response to a valid legal request. We cooperate fully with Philippine regulatory authorities when lawfully required to do so.
We monitor gaming activity patterns to identify players who may be showing signs of problematic behaviour, in line with our responsible gaming commitments. This monitoring is carried out in the interest of player welfare and is not used for any commercial profiling purpose. Where concerns are identified, our team may reach out to offer support resources or apply account-level protections. You can learn more about the tools available to you on our Responsible Gaming page.
774pub does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share limited data with trusted service providers who assist in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary and under strict confidentiality agreements. Any third party we work with is required to handle your data in accordance with applicable Philippine data protection law and our own privacy standards.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to the personal data we hold about you. These include the right to be informed about how your data is used, the right to access a copy of the personal information we hold, the right to correct inaccurate data, and the right to request erasure of your data in certain circumstances. You also have the right to object to the processing of your data and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated.
To exercise any of these rights, please contact our support team at: [email protected]. We will respond to all data-related requests within a reasonable timeframe and in accordance with our obligations under applicable law. Please note that some requests may be subject to identity verification before we can process them, to ensure that we are responding to the correct account holder. Where a request cannot be fulfilled — for example, because retaining the data is required by law — we will explain the reason clearly. For general questions about how we handle your information, you are also welcome to visit our FAQ page.